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National Diabetes Information Center

American Diabetes Association

American Diabetes Association Latino

CDC Public Health Diabetes Resource

Have questions? Below are some of our most frequently asked questions.

  1. What is Diabetes?
  2. Major Types of Diabetes
  3. Diabetes, Am I At Risk?
  4. I used to get my supplies from a company called Cyntrist?
  5. What to do I do in case of an emergency?
  6. How do I reorder my supplies?
  7. How do I get training on my monitor if I need it?
  8. My monitor does not seem to be working properly – what should I do?
  9. How do I get more information on how to better control my Diabetes?
  10. I need to take Insulin can I get that via the mail as well?
  11. I am receiving wound care treatment; can Total Health Diabetes send me my needed supplies?
  12. I take other non-diabetic related medications; can Total Health mail me these medications as well?
  13. Who pays for my testing supplies?

What is Diabetes?
Diabetes is a disease in which the body does not produce or properly use insulin. Insulin is a hormone that is needed to convert sugar, starches and other food into energy needed for daily life. The cause of diabetes continues to be a mystery, although both genetics and environmental factors such as obesity and lack of exercise appear to play roles.

There are 20.8 million children and adults in the United States, or 7% of the population, who have diabetes. While an estimated 14.6 million have been diagnosed with diabetes, unfortunately, 6.2 million people (or nearly one-third) are unaware that they have the disease.

Major Types of Diabetes

Type 1 diabetes
Results from the body's failure to produce insulin, the hormone that "unlocks" the cells of the body, allowing glucose to enter and fuel them. It is estimated that 5-10% of Americans who are diagnosed with diabetes have type 1 diabetes.

Type 2 diabetes
Results from insulin resistance (a condition in which the body fails to properly use insulin), combined with relative insulin deficiency. Most Americans who are diagnosed with diabetes have type 2 diabetes.

Gestational diabetes
Gestational diabetes affects about 4% of all pregnant women - about 135,000 cases in the United States each year.

Pre-diabetes
Pre-diabetes is a condition that occurs when a person's blood glucose levels are higher than normal but not high enough for a diagnosis of type 2 diabetes. There are 54 million Americans who have pre-diabetes, in addition to the 20.8 million with diabetes.

Diabetes, Am I At Risk?
There are 20.8 million children and adults in the US with diabetes -- and nearly one-third of them (or 6.2 million people) do not know it! The questions below can help you determine if you are at risk for having or developing diabetes.  Diabetes is more common in African Americans, Latinos, Native Americans, Asian Americans and Pacific Islanders. If you are a member of one of these ethnic groups, you need to pay special attention to this test.

To find out if you are at risk for type 2 diabetes, answer the following questions as they apply to you, then check your results and follow the instructions about what to do.

 If you have been diagnosed with diabetes and you want to know more about how to take care of yourself click here to access our Free online education center.

I used to get my supplies from a company called Cyntrist?
Cyntist LLC has changed ownership and name. We are now Total Health Diabetes. This change will not disrupt your normal diabetic care supplies such as meter, strips, lancets etc. You can continue to count on us as your preferred provider and call us toll-free at (800) 981-2495. Our missions at Total Health Diabetes is to help people overcome Diabetes to lead long, healthy and vibrant lives.

What to do I do in case of an emergency?
If it is a medical emergency call 911 and/or your primary care physician.
If it is a natural or man-made disaster – Total Health Diabetes will resume operations when it is safe to do so. Listen for instructions from local emergency management authorities. The medical equipment and supplies you have received, in most cases, do not require electricity and will function normally. If you need supplies or a replacement monitor call us immediately. If due to the disaster we cannot be reached you may temporarily get supplemental supplies from a source of your choice, such as a local Pharmacy, until we can resume servicing your diabetic needs.

How do I reorder my supplies?
You may call us and request additional supplies. Total health Diabetes will also put you on a schedule to receive a re-order notice and call you every 3 months to see if you need anything. You can request supplies online by clicking here.

How do I get training on my monitor if I need it?
You may have received a diabetes testing monitor from Total Health Diabetes, from your physician, nurse or home health agency. If they did not explain the proper operation of the monitor we can help you. If you do not know how to operate the monitor, we will explain the operation of the monitor. Call us toll-free at (800) 981-2495.

My monitor does not seem to be working properly – what should I do?
Call Total Health Diabetes toll free at (800) 981-2495. We will help you make sure your monitor is coded correctly and run a test using your control solutions. If the monitor is still not working properly we will send you a replacement at no charge. You may also call the manufacturer; their phone number is on the back of the monitor.

How do I get more information on how to better control my Diabetes?
Your physician is your primary source for medical advice concerning your diabetes. Total Health Diabetes has information available for you and we have a Certified Diabetes Educator available to assist you via the phone. We also have an online Education Series, available at no cost you. Click here to Register . If you have any other questions call us toll-free at (800) 981-2495.

I need to take Insulin can I get that via the mail as well?
Yes, Total Health Diabetes has a full service Pharmacy that can assist you in receiving your Insulin and any other medication via mail order, often at no additional cost to you.

I am receiving wound care treatment; can Total Health Diabetes send me my needed supplies?
Yes, in most cases we can mail your supplies directly to you at no cost. Call us toll-free at (800)-981-2495.

I take other non-diabetic related medications; can Total Health mail me these medications as well?
Yes, Total Health Diabetes has a full service Pharmacy that can assist you in receiving your medication via mail order, often at no additional cost to you. Call us toll-free at (800)-981-2495.

Who pays for my testing supplies?
If you have MEDICARE, they cover your supplies. If you have other insurance they may pay for your supplies. Call us toll-free at (800) 981-2495, we can assist you in understand what qualifying coverage you have and what, if any fees, may be assessed for your supplies?

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